Support. I’ve been in the chemical grouting industry for 12 years now. I have been in countless engineer presentations, distributor sales meetings, and contractor training programs during which the concept of support is thrown around rather loosely.
Alchemy-Spetec supports our industry. We have a team of Regional Managers, Independent Sales Representatives, and Field Technicians that cover the United States daily. Alchemy-Spetec team members are considered chemical grouting industry experts. There are no entry-level representatives on this team. The air fare and travel time expenditure within our company is relatively astounding.
When considering a company's commitment to support, the key issue is how much TIME a knowledgeable representative will spend with the customer to make sure they are successful. "Support" is not a cheaper price and a data sheet. Companies producing superior products, and with industry experts traveling daily, do not compete on price. Don’t get tricked by these tactics. Time is money in the construction world. When manufacturers step up and give their customers TIME, they are instantly adding value. True support cannot be quantified in a paper trail in the construction industry. Ask your suppliers HOW they support you post- sale. This is more important than any price.
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