We understand that chemical grouting is often not the primary focus of a construction or repair job, but a water leak can often bring the rest of the job to a screeching halt until it is sealed. Job costs then start to pile up, production or facility services stay shut down as time drags on, sometimes tempers begin to flare. Sound familiar?
It’s not an exaggeration to state that Alchemy-Spetec has the most experienced and responsive technical support squad in the industry. In the spirit of the famous postal service motto, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”, our approach is somewhat along the lines of, “Neither weekends nor evening hours nor holidays…”. In other words we strive, to the best of our ability, to be there for you when YOU need us.
For example, Alchemy-Spetec has provided technical support for critical infrastructure jobs over Thanksgiving, Christmas and New Year’s Day. While on-site technical service response is based on availability and job circumstances, we have a track record of being there when it counts. In the chemical grouting industry, almost all other manufacturers have moved away from dedicated fulltime support personnel. We stand alone to help you when YOU need it.