This article is an excerpt from Episode 12 of Alchemy-Spetec's podcast The Injection Connection, featuring Outside Sales Representative at All-Tex Supply, Inc. Josh Van Hook. Josh has over 18 years of experience as a distributor in Austin, TX and one of his passions has been chemical grouts. (If you'd rather view or listen, an audio/visual version of this excerpt is posted at the bottom of the article.)
Charlie Lerman: What are some of the common mistakes you see the contractors make with chemical grouting?
Josh Van Hook: A lot of times they just don't know, and they're afraid to ask the questions, or they think they know. Because everybody can read a piece of paper on the website and figure out, okay, this is what I need to use, this is how you do it, this is the right product. And then, without thinking about it, they'll just go out and start doing it - whereas they should have probably gotten the rep involved, a specialist, to come out there. Every job's a little bit different and that's probably the major problem that I see out there.
Charlie: Yeah, and that ties back into the fact that the product has to be available. So, you guys stock the product, which is wonderful. But it doesn't matter if you're loyal to a certain brand of chemical grout, if you need it that day, if it's not there, then that doesn't help you. But then, the second part is, like you said, getting that tech help and having somebody. Because it's not rocket science, I mean, we're not geniuses here but we have experience and this isn't intuitive. So, we can help people get through that and understand.
Josh: Yeah, because most people nowadays, especially on my side of things, there are not a whole lot of people who know the chemical grout world and the people that do are starting to become fewer and fewer. So, from the supplier standpoint, having somebody who knows enough to get somebody started or get them headed in the right direction, that's a big plus.
View the video version of this excerpt...