Whenever I talk to contractors who are in the market for a polyurethane materials provider, I always find myself discussing the same set of important points. In a nutshell, I end up sharing my appreciation for the unique ways in which we can help contractors develop a competitive edge. In order to make this info available to a wider audience, I've decided to write it all up in a brief blog post.
Polyurethane – Quality and Selection
Alchemy-Spetec offers one of the most technologically advanced grout product lines currently on the market, including our unique, highly-effective Spetec PUR HighFoamer. Known in the industry for its expansive properties, this product is the only one in its class that can shut down gushing leaks and fill voids as quickly and effectively as it does. We offer a wide variety of materials, including slab lifting foams, deep-soil lifting foams, soil stabilization foams, injection resins for crack leak seal, foams for curtain grouting leak seal, acrylic injection resins that penetrate thin cracks and saturate soil, epoxy resins for structural repair and preventative waterstop products. The superior quality of these materials guarantees fewer callbacks from your customers. Many of these products are also certified for contact with potable water, making them safer for the environment.
Equipment and Accessories Selection
We’re a one-stop shop for all things polyurethane concrete repair, with one of the most versatile equipment and accessory product lines in the industry. Once you’ve picked out the product that best fits your needs, we can provide it all: pumps, hoses, packers/ports, and specialty accessories.
Tech Support – Experience and Dedication
Do you need technical support? You’re in luck—we’re home to the industry’s premier technical support squad. Averaging decades of experience, we also pride ourselves in being incredibly responsive. For example, our team was recently called on to assist with a large metro project in the Western United States. The customer informed us at 4pm on Monday evening that assistance was needed at 9am the very next day! Our Technical Services Director Charlie Lerman, Vice President Jim Spiegel, and Western Regional Sales Manager (that's me!) traveled to the site Monday evening to help diagnose the location of the leaks and develop an action plan. Our Technical Services Manager Charlie remained on site for two more days to ensure that the project was successful. Depending on the size and scope of the project, response time and participating team members may vary, but this story serves to illustrate the lengths we will go to assist customers.
Training and Education
We offer the industry's most thorough training and education for both Leak Seal and Geotech polyurethane infrastructure repair. We conduct training workshops at distributor locations, consult with contractors on job sites, and hold intensive programs twice a year at our headquarters in Tucker, GA. We also offer in-depth online training videos to current customers.
Our Marketing Department provides qualified customers with product application illustrations and photos for use on websites, customized brochure PDFs for printing, and truck signage graphics. We also offer the use of our educational videos and animations. Lastly, we’re available for guidance on everything from online lead capture strategies to internet advertising, and more.
We’re Committed to Your Success
The overriding theme here is our commitment to your success. Obviously, this is not totally altruistic in nature. The more successful you are, the more materials and equipment you buy. But it is 100% genuine. Our entire team understands the relationship between YOUR success and OUR success. This point of view is thoroughly ingrained in our company culture.